Booking & Refund Policy

Bays are held for 10 minutes from the moment you select a slot. Your booking is only confirmed once payment has been settled. Unpaid holds are released automatically so other guests can book.

Sessions run for 55 minutes from your booked start time. Arriving late does not extend the scheduled finish, so we can prepare the bay for the next guests.

• 7 days or more before — full refund or free reschedule.
• 48 hours to under 7 days before — free reschedule (subject to availability); no cash refund.
• Under 48 hours / no-show — non-refundable.

To cancel or reschedule, email bookings@thebays.co.uk with your booking reference.

Pre-ordered food added to a bay is non-refundable inside 24 hours of your slot, as ingredients may already be prepared. Outside 24 hours, it follows the same window as your bay.

You can reduce your party size on the day at no charge. To increase it, please email ahead so we can confirm the bay still suits the group.

Under 18s are welcome until 8pm when accompanied by an adult. After 8pm The Bays is an 18+ venue and ID may be requested.

Private hire of the basement is quoted individually. Deposits are non-refundable inside 14 days of the event. Email bookings@thebays.co.uk for terms.

If we have to close the venue (e.g. utility failure), affected bookings will be refunded in full or rescheduled at your preference.